For fastest response: email us at email@example.com.
Gyms and HealthyWage members can call support at (888) 636-3832.
Our general fax number is: (651) 964-3499.
To see the rules for the Jackpot Challenge, go here.
It works—and it's a lot of fun! Losing weight as a team means you keep on-track and encourage each other to reach your weight loss goals! There’s also the excitement of cash prizes for reaching achievable goals. If your team achieves 6% weight loss, you get an equal cut of the pot! Not to mention the health benefits! Participants in HealthyWage's contests have lost hundreds of thousands of pounds in the last few years. Teams are forming now!
Absolutely! Jackpot is the best way to lose weight with your friends. Lose weight together and make a few bucks at the same time! Plus, it's the more the merrier in the Jackpot: more teams means a bigger pot!
Just invite your friends to play and tell them the name of your company so they know which Jackpot Challenge to enter.
The Jackpot is all about teams striving to lose 6% of their body weight. Each team puts money into the pot, and at the end of the challenge that money (less 25% administration fee and any uncollected fee installments) is split evenly among all members of the winning teams! The bigger the challenge, the bigger the pot!
The pot is split evenly between all teammates of winning teams regardless of team size. For example, if there are two winning teams and Team A has 9 teammates and Team B has 5 teammates, all 14 winners will split the pot evenly.
HealthyWage has a "no-lose" guarantee. If more than 75% of participating teams are successful, HealthyWage guarantees all successful participants will receive at least their money back.
The company who has organized your Challenge has set the dates—please check the promotional email or poster, or the Challenge’s page on our website.
The entrance fee may vary from challenge to challenge. Refer to the sign-up page for the specific amount. The entrance fee is used to fund the cash prize pot – the more players, the larger the prizes available!
If you selected to pay in installments (as opposed to one single payment), your account will be charged every 30 days. Please note payments are processed exactly 30 days apart and will not occur on the same date of each month.
If you are invited by a friend or family member who is taking part in a Jackpot, you are more than welcome to join in! Just ask your friend for the special link to the particular Jackpot.
HealthyWage is available to residents of the United States, United Kingdom, Canada, Latin America (including Mexico), Australia, and most of Europe and Asia. If you are participating through an employer, such as Halliburton, you are generally allowed to participate regardless of your location in the world. Unless you are participating through your employer, you may not participate if you are a resident of North Korea, Iran, Syria, Iraq, Saudi Arabia, Burma, Yemen, Afghanistan, Libya and Sudan.
The Jackpot Challenge is based on team support and motivation, which provides accountability and success. To make it lots of fun, each week, we provide you with tips and tricks to help you and your team stay on track. We also have fun games every few weeks!
Yes, it's a team-based weight loss challenge—we've found that having a team is a great way to stay motivated. You can have your family, friends or co-workers on your team. If you don't have a complete team, don't worry—we will match you up with new friends when the contest starts (we make sure everyone is on a team).
If you'd prefer to compete on your own, you might want to check out HealthyWager, our personal game.
Ask them to visit the Jackpot sign up page, as promoted on posters and/or emails in your organization. They'll need to use this link to take part. After they register, they will then choose your team from a list.
You can, but you don't need to. Just let them know that they need to register online at the Jackpot sign up page. After they register, they will arrive at the page with a list of teams and will be able to choose your team from the list.
Don't worry, we've got someone for that! Our Chief Fun Officer will work with you to make sure you are on a complete team. Once you're signed up, email firstname.lastname@example.org and just ask for assistance. If you've got one or two others signed up with you, we'll also make sure you stay together! Teams will be locked and no changes will be allowed two weeks after the challenge start date (if you sign up later than that, your team will remain unlocked for a week), so make sure you let us know right away if you need help! You can find out more about the Team Formation Process here.
No, but the longer you wait after the contest starts, the less time you'll have to lose weight!
A team can be changed within the first two weeks of the challenge. After two weeks, teams are locked and your team can not be changed (exception: if you sign up later than two weeks into the challenge, your team will remain unlocked for a week).
Lifelines are a fun (and completely optional) way to improve your chances of success. They provide support, encouragement and motivation throughout your weight loss journey. You can find out more about Lifelines by reading the Lifelines FAQ.
Absolutely. You can participate in up to 10 challenges at the same time! So double-up, even triple-up to maximize your winnings for the same weight loss!
No! You may have anyone on your team. The contest is great for families or friends to work together.
Yes—twice: once at the beginning of the challenge (anytime on or after the start date) and once at the end (within two weeks before, or on, the end date).
NOTE - Final weigh-in verifications must be measured by 11:59 PM PT on the last day of your challenge.
It's super easy -- you have two options:
We take the average of each team member's weight loss percentage, rounded to the nearest tenth (for example 5.1743% would be rounded to 5.2%). To calculate your individual weight loss percentage, take the number of pounds you have lost divided by your starting weight.
If you still have an unverified member on your team a month after the start date you are stuck with them. So make sure you are aware of the status of your teammates by going to the teammate section on your dashboard and clicking the ‘i’ icon.
If someone on your team doesn't get a weigh-out, that's okay—we will count their weight loss as 0% for purposes of computing your team's average weight loss. But note that all members must get an initial weigh-in.
While some of our challenges are associated with participating employers, the challenges are associated with HealthyWage, therefore your employment status will have no impact on your eligibility in a challenge.
Yes. In order to encourage healthy weight loss, we only count weight loss up to 16.6% per person. Any individual weight loss beyond 16.59% does not count for the challenge. Note: it is OKAY to lose more than 16.6% (you won't be disqualified), but any extra weight you lose above 16.59% will not be counted toward your team's weight loss average for the challenge.
Ribbons are a fun way to keep track of your effort and achievement, and research shows that you're more likely to lose weight if you divide your goals into bite-size mini-goals. The ribbons take this concept to another level by making the mini-goals social (people can see when you earn a ribbon) and fun. You can earn ribbons for taking certain actions and for achieving certain milestones throughout the challenge. Ribbons are not required, but they are important because they improve your odds of success.
"Team" ribbons will also be awarded for teams achieving certain weight loss and challenge milestones together. For the purposes of team aggregate ribbon counts, team ribbons will only count one time toward the team total, even though they are awarded to each individual on the team. For example, a team of 5 may be awarded the 4% Weight Loss ribbon. Each individual on the team (5) will receive this ribbon and it will count toward their personal ribbon total, however only 1 ribbon will be counted in the team ribbon count (not 5).
Your company may provide a discount on registration; some companies choose to cover part of the cost for employees who participate, just like WW at Work. Ask your HR department if they are covering part of the cost for the HealthyWage program.
No. But you can sign up if you've recently had your baby, if your doctor says it's okay.
Your challenge is suspended the minute you think you might be pregnant -- just let us know. You have 60 days after that to supply proof of pregnancy from your clinic/doctor. You may resume your challenge once you are cleared by your doctor to participate again.
Only with advanced doctor approval. Contact us to discuss this before signing up.
No! You and your teammates can live in different parts of the country or even the world! You can get weighed-in at different gyms and/or doctors.
No. You are under no obligation to any health club weigh-in station. While we encourage you to support our sponsors and partners, the weigh-ins are free and without obligation.
HealthyWage is committed to protecting the security of your personal information, including payment information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, and disclosure. For example, all participant data is collected and transmitted over secured connections using 256-bit encryption. All pages on the HealthyWage website are served over SSL. All payment data is handled following rigorous Payment Card Industry (PCI) standards set by VISA, MasterCard, and American Express. We process payments via a highly reputable third-party payment processor and never store your sensitive payment information on our own system.
Part of our job is to prevent you from giving up, so you can't quit -- there are absolutely no cancellations or refunds. HealthyWage will suspend your challenge if you are pregnant.
No. No one else will see your actual weight (not even your employer). Only your percentage weight loss will be visible to other users.
Please see the Payouts and Points FAQs here.