If you can’t see your steps updating to your HealthyWage dashboard, there is a 99% chance the problem is with the Primary Sync (that is, the connection between your Activity Device and the Activity Device Website/Mobile App), or the device itself.
Below you will find the primary sync troubleshooting instructions for those using a wearable Fitbit tracker (using activity device).
First, make sure you can see your steps on your Activity Device Website or Mobile App.
If you can’t, the issue is your primary sync. To resolve, try the following:
If you can see your steps on your Activity Device Website or Mobile App but not on HealthyWage, send us a message at firstname.lastname@example.org and we’ll get right on top of it.