Where are my steps?

If you can’t see your steps updating to your HealthyWage dashboard, there is a 99% chance the problem is with the Primary Sync (that is, the connection between your Activity Device and the Activity Device Website/Mobile App), or the device itself.

If the primary sync (between your device and the device website/app) is not working, then the sync with HealthyWage will not work.

Below you will find the primary sync troubleshooting instructions for those using a wearable Fitbit tracker (using activity device).

Using a Fitbit Wearable Activity Tracker

First, make sure you can see your steps on your Activity Device Website or Mobile App.

If you can’t, the issue is your primary sync. To resolve, try the following:

• Checking the status of your device company: Fitbit Status 
• Resetting your device (per device instructions): Fitbit 
• Checking for/installing the latest updates to your device app (from the iTunes or Google Play store)
• Checking for/installing the latest firmware updates to your device: Fitbit
• Contacting Customer Support of your device company: Fitbit Support

If you can see your steps on your Activity Device Website or Mobile App but not on HealthyWage, send us a message at info@healthywage.com and we’ll get right on top of it.