HealthyWage Step Challenge FAQ
Contact us
For fastest response, email us at info@healthywage.com. Our general fax number is: (651) 964-3499.
Rules
To see the rules for the HealthyWage Step Challenge, go here.
Why should I join?
It's fun and effective! You win individually when you reach your personal step goal, but getting moving with your co-workers means you keep on track and encourage each other to reach your goals! Cash prizes for reaching achievable goals makes the challenge super fun. If you achieve your goal of increasing your daily steps by 25%, you win!
What if all of the participants win?
HealthyWage has a "no-lose" guarantee: if more than 75% of participants are successful, HealthyWage guarantees all of the winners will receive at least their entry fee back.
Can my friends and family from outside of work join in?
No; this challenge is only for employees and their spouses/partners of the hosting organization.
How does it work?
The HealthyWage Step Challenges are all about participants striving to improve their daily step counts. Each individual will have a goal that is 25% higher than their personalized starting point. Each participant puts money into the pot, and at the end of the challenge that money (less 25% administration fee and any uncollected fee installments, if applicable) is split among all successful participants! The bigger the challenge, the bigger the pot!
How is my personal step goal determined?
It's easy - our system will look at your past 45 days of steps, place them in order from lowest to highest, and then choose the middle number (or median*) and add 25%.
If there is not enough data, your goal will be 10,000 steps per day. In order to have enough data, you must have at least 10 days with at least 4,000 steps per day within the past 45 days.
Want to know what your goal will be? You'll calculate it before registering for the challenge. Visit your challenge registration page to get started!
*Median is not the same as "average" or "mean." Instead, it is the middle datapoint from a set of numbers that are arranged in order from smallest to largest.
How do I track my steps?
Smart Phone or Fitbit
For automatic syncing with HealthyWage, you need (1) a smart phone or a Fitbit tracking device, and (2) the free Fitbit app (this app uses your phone OR device to track steps). During HealthyWage registration, you will connect your app to HealthyWage for automatic syncing. It's easy...and fun!
How do I connect my device?
It's easy! You'll do it at the same time you set your step goal! Visit your registration page to get started!
How do you prevent cheating?
We police cheating aggressively. If we determine that someone has cheated, they will be removed from the program immediately and not eligible for prizes.
How big is the pot?
That depends on how many people sign up. The more participants, the larger the pot!
How does the pot get split?
The pot is split evenly between all successful participants. For example, if there are 14 winning participants, all 14 winners will split the pot evenly.
Can I participate if I am located outside of the U.S?
Unless otherwise stated, the HealthyWage Step Challenges are available only to healthy people in the United States, Canada, Australia and the UK. Void where prohibited.
Do I need to send my co-workers an invitation through your website?
You can, but you don't need to. Just let them know that they need to register online at the challenge sign up page. After they register, they will arrive at a page with a list of teams and will be able to choose your team from the list.
Is there a deadline for registering and syncing at the beginning of the contest?
No, but the longer you wait after the contest starts, the less time you'll have to count your steps!
Can I participate in more than one challenge at the same time?
Absolutely. You can participate in up to 10 challenges at the same time! So double-up, even triple-up to maximize your winnings for the same weight loss!
*Note on participating in multiple step challenges:
Because the goal of the step challenge is a 25% increase over your current daily step count, you may have different step goals for each challenge that you join, as your step average increases accordingly.
I connected my device, but it is not syncing.
If you have trouble syncing please visit the Fitbit support pages to troubleshoot.
Do my steps count up until the last day of the challenge?
Yes! Your steps will count up until 11:59 pm in your local time zone.
What are these dots by my name?
The green, yellow and red challenge success indicators let you know how on-track you are toward achieving your challenge step goal! We calculate how many steps you have taken and how many steps you need to hit to see if you are on track to win. If you have a green dot - you are totally on track. If you have a yellow dot - you are not too far off track but you need to step up your game. If you have a red dot - you need to get to steppin’ because your steps are lagging!
What if I get injured during the challenge?
You would have to contact us with confirmation from a doctor stating you are unable to perform the actions required to complete the challenge. Once this is confirmed, we will postpone your challenge.
Can minors participate?
No. Only individuals over the age of 18 are allowed to participate.
Can I participate if I am on weight loss pills or if I have had or am planning to have bariatric surgery?
Only with advanced doctor approval. Contact us to discuss this before signing up.
How do I know my payment information is secure?
HealthyWage is committed to protecting the security of your personal information, including payment information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, and disclosure. For example, all participant data is collected and transmitted over secured connections using 256-bit encryption. All pages on the HealthyWage website are served over SSL. All payment data is handled following rigorous Payment Card Industry (PCI) standards set by VISA, MasterCard, and American Express. We process payments via a highly reputable third-party payment processor and never store your sensitive payment information on our own system.
When will my next payment installment occur?
If you selected to pay in installments (as opposed to one single payment), your account will be charged every 30 days. Please note payments are processed exactly 30 days apart and will not occur on the same date of each month.
Can I get a refund?
Part of our job is to prevent you from giving up, so you can't quit -- there are absolutely no cancellations or
refunds. HealthyWage will suspend your challenge if you are pregnant.
What if my device didn’t sync and now I’m too far behind to win?
There are ways we can back-date your steps. Call or email us to see how we can help you get your steps counted!
How do I get paid?
Please see the Payouts and Points FAQs here.
