HealthyWage Pacific Dental Step Challenge FAQ
Contact us
For fastest response, email us at info@healthywage.com. Our general fax number is: (651) 964-3499.
Why should I join?
It's fun and effective and you can win cash prizes by getting active!
Great Cash Prizes for Winners
Prizes will be awarded accordingly:
Most Overall Steps:
1st Place- $500
2nd Place- $250
3rd Place- $150
4th Place- $100
Highest Percentage of Change (based off historical data from participant):
1st Place- $500
2nd Place- $250
3rd Place- $150
4th Place- $100
Can my friends and family from outside of work join in? No, this challenge is for Pacific Dental team members only.
How does it work?
The HealthyWage Step Challenges are all about participants striving to improve their daily step counts.
How is the most improved stepper determined?
It's easy - our system will look at your past 45 days of steps, place them in order from lowest to highest, and then choose the middle number (or median*). The median will serve as the baseline, and the top 4 participants who improve their baseline the highest average by the end of the challenge will be the most improved stepper.
How do I track my steps?
For simple and automatic syncing with HealthyWage, you would need to have a compatible device like your smartphone with Google Fit or Apple Health set up, or a smartwatch from Garmin or Fitbit. HealthyWage currently is unable to retrieve data from Samsung Health (coming soon!)
During the registration process for the Pacific Dental Step Challenge, the HealthyWage app will prompt you to sync your HealthyWage account with one of these eligible fitness trackers: Google Fit, Apple Health, Garmin or Fitbit.
Unsure if your device will sync?
Contact our participant support team for assistance at info@healthywage.com.
How do I connect my device?
It's easy! Visit your registration page to get started!
What happens if I lose or have to replace my step tracking device?
Use your phone to track your steps while you are without your regular device. Once you have a new device, or have found your old one, just reconnect. Our system will automatically take the steps from the device that has the highest number of steps for those days when your device was not connected.
How do you prevent cheating?
We police cheating aggressively. If we determine that someone has cheated, they will be removed from the program immediately and not eligible for prizes.
Can I participate if I am located outside of the U.S?
Unless otherwise stated, the HealthyWage Step Challenges are available only to healthy people in the United States, Canada, Australia and the UK. Void where prohibited.
Is there a deadline for registering and syncing at the beginning of the contest? No, but the longer you wait after the contest starts, the less time you'll have to count your steps!
Can I participate in more than one challenge at the same time?
Absolutely. You can participate in up to 10 challenges at the same time! So double-up, even triple-up to maximize your winnings for the same weight loss!
I connected my device, but it is not syncing.
If you have trouble syncing please visit the Fitbit support pages to troubleshoot.
Do my steps count up until the last day of the challenge?
Yes! Your steps will count up until 11:59 pm in your local time zone.
What if I get injured during the challenge?
You would have to contact us with confirmation from a doctor stating you are unable to perform the actions required to complete the challenge. Once this is confirmed, we will postpone your challenge.
Can minors participate?
No. Only individuals over the age of 18 are allowed to participate.
What if my device didn’t sync and now I’m too far behind to win?
There are ways we can back-date your steps. Call or email us to see how we can help you get your steps counted!
How do I get paid?
Please see the Payouts and Points FAQs here.
