HealthyWage FREE $5,000 Step Challenge FAQ
Contact us
For fastest response, email us at info@healthywage.com. Our general fax number is: (651) 964-3499.
Rules
To see the rules for the HealthyWage Step Challenge, go here.
Why should I join?
It's 100% FREE to join and participate in, and a fun and effective way to increase your daily activity! You win individually when you reach your personal step goal, but getting moving as a team means you keep on track and encourage each other to reach your goals! Cash prizes for reaching achievable goals makes the challenge super fun. If you achieve your goal of increasing your daily steps by 25%, you win!
How does it work?
The HealthyWage Step Challenges are all about participants striving to improve their daily step counts. Each individual will have a goal that is 25% higher than their personalized starting point. All successful participants will equally split the $5,000 prize pot funded by HealthyWage!
How is my personal step goal determined?
It's easy - our system will look at your past 45 days of steps, place them in order from lowest to highest, and then choose the middle number (or median*) and add 25%.
If there is not enough data, your goal will be 10,000 steps per day. In order to have enough data, you must have at least 10 days with at least 4,000 steps per day within the past 45 days.
Want to know what your goal will be? You'll calculate it before registering for the challenge. Visit your challenge registration page to get started!
*Median is not the same as "average" or "mean." Instead, it is the middle datapoint from a set of numbers that are arranged in order from smallest to largest.
How do I track my steps?
For simple and automatic syncing with HealthyWage, you would need to have a compatible device like your smartphone with Google Fit or Apple Health set up, or a smartwatch from Garmin or Fitbit. HealthyWage currently is unable to retrieve data from Samsung Health (coming soon!).
During the registration process for this Free Step Challenge, the HealthyWage app will prompt you to sync your HealthyWage account with one of these eligible fitness trackers: Google Fit, Apple Health, Garmin or Fitbit.
Unsure if your device will sync? Contact our participant support team for assistance at info@healthywage.com.
How do I connect my device?
It's easy! You'll do it at the same time you set your step goal! Visit your registration page to get started!
What happens if I lose or have to replace my step tracking device?
Use your phone to track your steps while you are without your regular device. Once you have a new device, or have found your old one, just reconnect. Our system will automatically take the steps from the device that has the highest number of steps for those days when your device was not connected.
How do you prevent cheating?
We police cheating aggressively. If we determine that someone has cheated, they will be removed from the program immediately and not eligible for prizes.
How does the pot get split?
The pot is split evenly between all successful participants. For example, if there are 14 winning participants, all 14 winners will split the pot evenly.
Can I participate if I am located outside of the U.S?
HealthyWage is available to residents of the United States, United Kingdom, Canada, Latin America (including Mexico), Australia, and most of Europe and Asia. If you are participating through an employer, such as Halliburton, you are generally allowed to participate regardless of your location in the world. Unless you are participating through your employer, you may not participate if you are a resident of North Korea, Iran, Syria, Iraq, Saudi Arabia, Burma, Yemen, Afghanistan, Libya and Sudan.
All participants should have prior doctor's approval before starting any fitness program. You are not allowed to participate if: you are under the age of 18, have any medical conditions that prevent you from walking or being active, have a doctor's recommendation not to exercise or any disability preventing you from physical activity.
Do I need to send my friends and family an invitation through your website?
You can, but you don't need to. Just let them know that they need to register online at the challenge sign up page. After they register, they will arrive at a page with a list of teams and will be able to choose your team from the list.
Is there a deadline for registering and syncing at the beginning of the contest?
No, but the longer you wait after the contest starts, the less time you'll have to count your steps!
Can I participate in more than one challenge at the same time?
Absolutely. You can participate in up to 10 challenges at the same time! So double-up, even triple-up to maximize your winnings for the same weight loss!
*Note on participating in multiple step challenges:
Because the goal of the step challenge is a 25% increase over your current daily step count, you may have different step goals for each challenge that you join, as your step average increases accordingly.
I connected my device, but it is not syncing.
If you have trouble syncing please visit the Fitbit support pages to troubleshoot.
What happens if one of my team members doesn't sync their device?
If someone on your team doesn't sync their device, that's okay—since teams are just for fun, your teammates step count will not have any effect on if you win the challenge or not. But, to have the best challenge experience, tell them to step up their game (pun intended)!
Do my steps count up until the last day of the challenge?
Yes! Your steps will count up until 11:59 pm in your local time zone. Please note that steps taken during the challenge period must be synced no later than 72 hours after the challenge ends. Steps synced beyond this will not be counted toward your goal.
What are these dots by my name?
The green, yellow and red challenge success indicators let you know how on-track you are toward achieving your challenge step goal! We calculate how many steps you have taken and how many steps you need to hit to see if you are on track to win. If you have a green dot - you are totally on track. If you have a yellow dot - you are not too far off track but you need to step up your game. If you have a red dot - you need to get to steppin’ to win a slice of that prize pot!
What if I get injured during the challenge?
You would have to contact us with confirmation from a doctor stating you are unable to perform the actions required to complete the challenge. Once this is confirmed, we will postpone your challenge.
Can minors participate?
No. Only individuals over the age of 18 are allowed to participate.
What if my device didn’t sync and now I’m too far behind to win?
There are ways we can back-date your steps. Call or email us to see how we can help you get your steps counted! Please note you must contact us within 72 hours of the challenge end date for assistance.
How do I get paid?
Please see the Payouts and Points FAQs here.
