Team Challenge FAQ

(v. 1-30-2015)  

These FAQs apply to Team Challenges starting on or after January 30, 2015.  For older Team Challenges, please refer to these FAQs instead.

Click here for deadlines and details.

Contact us

For fastest response: email us at
Gyms and HealthyWage members can call support at (888) 636-3832.
Our general fax number is: (651) 964-3499.


To see the rules for the Team Challenge go here.

Why should I join?

Because it works and it's a lot of fun! Team weight loss is exciting and effective because it harnesses the power of positive peer pressure, the excitement of achieving goals with teammates, and the thrill of competition and big cash prizes. Participants in the contests have lost hundreds of thousands of pounds in the last two years. Teams forming now!

How does it work?

The Team Challenge is a three-month weight loss challenge in which teams of five compete to win cash prizes (usually more than $18,000 per challenge—details here). The winning team is the one that loses the greatest percentage of weight during the contest.

How much does it cost?

The entrance fee is $23.33/month (or $70) if you're participating through a company.  The entrance fee allows you to compete for the cash prizes (usually more than $18,000 per challenge). During the Team Challenge, you can win hundreds of dollars in additional prizes in our fun weekly contests. Lose 10% of your weight six months after your challenge ends and you can receive a full reimbursement of your registration fee.

When will my next payment installment occur?

If you selected to pay in installments (as opposed to one single payment), your account will be charged every 30 days. Please note payments are processed exactly 30 days apart and will not occur on the same date of each month.

How do I know my payment information is secure?

HealthyWage is committed to protecting the security of your personal information, including payment information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, and disclosure. For example, all participant data is collected and transmitted over secured connections using 256-bit encryption. All pages on the HealthyWage website are served over SSL. All payment data is handled following rigorous Payment Card Industry (PCI) standards set by VISA, MasterCard, and American Express. We process payments via a highly reputable third-party payment processor and never store your sensitive payment information on our own system.

Can I participate if my company is not involved?

The Team Challenge is open to everyone! Sign up now!

If your employer is not involved, make sure to select "independent" when asked the name of your company during registration.

Can I participate if I am located outside of the U.S?

HealthyWage is available to residents of the United States, United Kingdom, Canada, Mexico & throughout Latin America, Australia, and most of Europe and Asia. If you are participating through an employer, such as Halliburton, you are generally allowed to participate regardless of your location in the world. Unless you are participating through your employer, you may not participate if you are a resident of North Korea, Iran, Syria, Iraq, Saudi Arabia, Burma, Yemen, Afghanistan, Libya, Sudan and others.

How do you help me stay on track during the twelve week contest?

The Team Challenge is based on team support and motivation, which provides accountability and success. To make it lots of fun, each week, we provide you with tips and tricks to help you and your team stay on track.

Do I need a team of five?

Yes, it's a team-based weight loss challenge. You can have your family, friends or co-workers on your team. If you don't have a team of five, don't worry—we will match you up with new friends when the contest starts (we make sure everyone is on a team).

I formed a team; how do my friends and family join my team?

Ask them to visit the Team Challenge. After they register, they will choose your team from a list.

Do I need to send my friends and family an invitation through your website?

No. Just let them know that they need to register online at the Team Challenge page. After they register, they will arrive at the page with a list of teams and will be able to choose your team from the list.

What are the requirements for qualifying for the dependent discount?

To qualify for the dependent discount you must be an adult dependent 19-26 of an Alcoa employee.

Is there a deadline for registering and weighing-in at the beginning of the contest?

No, but the longer you wait after the contest starts, the less time you'll have to lose weight!

How long into the competition can I change my team?

A team can be changed within the first month of the challenge. After a month, team’s are locked and your team can not be changed. The exact cut-off date will be in the ‘Dates and Deadlines’ section of your dashboard.

A member on my team does not have a verified weight, what do I do?

If you still have an unverified member on your team a month after the start date you are stuck with them. So make sure you are aware of the status of your teammates by going to the teammate section on your dashboard and clicking the ‘i’ icon.

Can I participate in more than one challenge at once?

Absolutely. You can participate in up to 10 challenges at once! So double-up, even triple-up to maximize your winnings for the same weight loss! The one exception to participating in multiple challenges is the HealthyWager personal weight loss challenge. You may participate in a HealthyWager personal challenge plus multiple team or jackpot challenges, but you may not participate in more than one HealthyWager personal challenge at a time, and you may not participate in a second HealthyWager personal weight loss challenge if you have a) previously won a HealthyWager, or b) previously won a top team prize in a Team Challenge. You may however, win both a HealthyWager and a top team prize in a Team Challenge if you start your HealthyWager before the end of the Team Challenge that you win, or start the Team Challenge before the end of your HealthyWager.

My company is participating, do my teammates have to be co-workers?

No! You may have anyone on your team. The contest is great for families or friends to work together.

What happens if I am let go by my participating employer?

While some of our challenges are associated with participating employers, the challenges are associated with HealthyWage, therefore your employment status will have no impact on your eligibility in a challenge.

Do I need to have my weight verified?

Yes—twice: once at the beginning (anytime on or after the start date) and once at the end (within two weeks before, or on, the end date) of the program.

Where do I get my weight verified?

You have two options: (1) it's easy to get verified at home by making a private weight verification video following these instructions or (2) you can get your weight verified at by any fitness profession (e.g., your health club), doctor or as part of your normal WW weigh-in.  If you do not belong to WW or a health club, many health clubs are willing to help out – be sure to call ahead.  Note: if you are a corporate participant, please stand by; we will automatically send you a list of weigh-in centers the week of the contest start date.

How do you calculate a team's percentage weight loss?

We take the average of each team member's weight loss percentage. To calculate your individual weight loss percentage, take the number of pounds you have lost divided by your starting weight.

Do you have any rules to prevent excessive, unhealthy weight loss?

Yes. In order to encourage healthy weight loss, we only count weight loss up to 16.6% per person. Any individual weight loss beyond 16.59% does not count for the challenge. So, the winning team is the one where each team member gets closest to the cap.  Note:  it is OKAY to lose more than 16.6% (you won't be disqualified), but the extra weight you lose above 16.59% will not count toward your team's weight loss for the challenge.

What if there's a tie?

Please note:  the tie-breaking rule below applies to challenges starting on or after Jan 30, 2015.  If your challenge started before Jan 30, 2015, please see the previous version of the FAQs.

In the event of a tie for weight loss percentage, we will break the tie by looking to the aggregate ribbon count of each team -- most ribbons wins. In the case of a tie for aggregate ribbon count, we will pool the relevant prizes and divide equally among the tied teams. For example, if two teams are tied for first, we will pool the first and second place prizes and divide the total between the two teams (and the next highest ranking team will get the third place prize). If four teams are tied, we will pool the first, second and third place prizes and divide the total between the four teams. No other teams will win any prizes. All determinations of winners will be managed by HealthyWage and are final – they cannot be appealed.

What are ribbons and why do I need to earn them?

Ribbons are a fun way to keep track of your effort and achievement, and research shows that you're more likely to lose weight if you divide your goals into bite-size mini-goals.  The ribbons take this concept to another level by making the mini-goals social (people can see when you earn a ribbon) and fun.  You can earn ribbons for taking certain actions and for achieving certain milestones throughout the challenge. For example, you will earn one weekly weigh-in ribbon for recording an unverified weight at least once per week (12:01am Sunday to 11:59pm Saturday (US Eastern Time)) on the site. Ribbons are not required, but they are important because (1) they improve your odds of success; and 2) in the event that you are tied with another team in the challenge, the tie will be broken based on which team has earned the most ribbons.

For each challenge there's also an individual prize jackpot. At the end of the challenge, the top 4 individuals with the most aggregate ribbons for the challenge will split the pot evenly. Individuals whose team wins a major prize are not eligible for ribbon prizes, giving everyone a shot at some extra cash! Ribbon prize winners will be announced with the winning teams at the end of each challenge. Ribbon prize ties will not be broken. Individuals tied for the first 4 slots will be included in the split of the jackpot - e.g, if the jackpot is $1,200 and five people are tied for first place, all five will split the $1,200 pot evenly for a prize of $240 each. 

vernig reiknið þið út heildarborðafjölda liðs þegar að jafntefli kemur?

Þegar kemur að keppnum sem byrja fyrir 30 Október, 2015 þá er samanlagður fjöldi borða liðsmanna reiknaður sem heildarfjöldi borða hvers liðs. Ef fimm liðsmenn eiga 23 borða hver, þá er heildarfjöldi borða 23 x 5 = 115 borðar.
Þegar kemur að keppnum sem byrja frá og með 30. Október, 2015 verða "liðs" borðar sem lið fá fyrir að ná ákveðnum takmörkum einnig teknir með í reikninginn. Þegar kemur að því að reikna heildarfjölda mun hver liðsborði aðeins gilda sem einu sinni, þrátt fyrir að allir liðsmenn fái borðann. Heildafjöldi borða er því reiknaður með því að leggja saman fjölda borða sem hver einstaklingur hefur við fjölda liðsborða (sem er aðeins talinn einu sinni, ekki einu sinni fyrir hvern liðsmann). Sem dæmi má nefna að fimm manna lið getur unnið 4% þyngdartapsborða. Hver einstaklingur í liðinu (5) mun fá borða fyrir þetta og þetta mun telja til heildarfjölda þeirra eigin borða, en þessir borðar verða aðeins taldir sem einn borði en ekki fimm þegar kemur að talningu heildarfjölda borða.

Is there any way to get a discount on my registration fee?

We offer a referral program where your entire team's participation will be free of charge if you invite your employer to join the contest, and at least two other teams sign up. Click here to invite your company to join. Alternatively, if your company is already participating in the contest, you may be eligible for a discount on registration because some companies choose to cover part of the cost for employees who participate—just like Weight Watchers at Work. Ask your HR department if they are covering part of the cost for the HealthyWage program.

Can I participate if I am pregnant?

No. But you can sign up if you've recently had your baby, if your doctor says it's okay.

Can I participate if I am on weight loss pills or if I have had or am planning to have bariatric surgery?

You may not have bariatric surgery during or up to one year prior to the contest. Diet pills may be used only with advanced
Doctor approval. Contact us at to discuss this before signing up.

Do I have to live in the same city as my teammates?

No! You and your teammates can live in different parts of the country, and get weighed-in at different gyms and/or doctors.

Do I have to get a membership or a personal trainer at the gym where I weigh-in?

No. You are under no obligation to any health club weigh-in station. While we encourage you to support our sponsors and partners, the weigh-ins are free and without obligation.

Can I get a refund once I start the program?

HealthyWage will only issue refunds before the start-date of the challenge or in cases where medical issues or pregnancy prevent you from continuing the program.

Will others see my weight information?

No. No one else will see your actual weight (including your employer). Only your percentage weight loss will be visible to other users.

What is a cheerleader?

Cheerleaders are those that would like to join the challenge and be part of a team, but cannot or do not need to lose weight. Cheerleaders will provide additional support and motivation to their teammates during the 12-week challenge, but their weight will not be recorded nor calculated to determine the winning teams. Teams with cheerleaders will have six members: five members actively losing weight and one cheerleader. A team cannot have more than one cheerleader. Cash prizes for winning teams will be increased to reflect a team size of six individuals, and will be distributed evenly amongst all members.

How do I register as a cheerleader?

Access the [[[Arconic]]] registration website at and set up an account with your desired email and password. When prompted to identify your relationship with [[[Arconic]]], select ‘Cheerleader’ from the dropdown menu and then continue creating your profile for the challenge.

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