WW Challenge FAQs

The WW Challenge is brought to you by WW and powered by HealthyWage.

You DO NOT need to be a WW member to participate!

The list of Frequently Asked Questions below are provided by HealthyWage. If you have any questions, please contact HealthyWage in one of the following ways:

For fastest response, email: info@healthywage.com.
Customer support: (888) 636-3832.

Who is HealthyWage?

HealthyWage is a Weight Watchers partner that specializes in fun and exciting weight loss challenges with large employers across the United States. Using cash prizes as incentive for weight loss, HealthyWage has helped over 200,000 individuals in the U.S. lose weight and win money for their success. 


To see the rules for the WW Challenge, go here.

Why should I join?

It's a lot of fun...And it works! Losing weight as a team means you keep on-track and encourage each other to reach your weight loss goals. There’s also the excitement of cash prizes for reaching achievable goals. If your team achieves 6% weight loss, you get an equal cut of the jackpot! Not to mention the health benefits. Participants in HealthyWage's contests have lost hundreds of thousands of pounds in the last few years. Teams are forming now! You must be associated with a participating employer.

Do I need to be a WW Member?

No. You do not need to be a WW member to join the challenge. But you will get special benefits for being a member. You'll get the extra help you need to reach your weight-loss goals, plus 24/7 expert chat support and access to digital tools. Additional content and tips for healthy living, thousands of delicious recipes, and more, are also included in your WW membership. Plus, your company is covering some of the cost for WW.  Sign-up for WW any time during the challenge to unlock challenge features that non-members will not get!

New for 2018 - WW is adding $20 to the jackpot for every new or current WW member who participates in the challenge. That means there’s more opportunity for you to increase the jackpot and win BIG – and another reason to join WW!

Who can participate?

All U.S. LabCorp employees are eligible to participate. The challenge is a great way to lose weight with your coworkers. Lose weight together and make a few bucks at the same time! Plus, more teams means a bigger jackpot!

How does it work?

The WW Challenge is all about teams striving to lose 6% of their total team body weight. Each team puts money into the jackpot, and at the end of the challenge that money (less 25% administration fees and any uncollected fee installments) is split among all members of those successful teams! The more participants in the challenge, the bigger the jackpot!

When is it happening?

The challenge begins April 2, 2018 and ends on June 25, 2018. Please check the Challenge's page on our website for more details.

How much does it cost?

The employee fee is $20/month for three months (or $60 all at once) for each member of your team. The entry fee is used to fund the cash prize jackpot - the more players, the larger the prizes available!

What if I’ve participated before but can’t remember my HealthyWage username or password?

No problem! Visit the LabCorp registration website at: https://www.healthywage.com/weightwatchers/labcorp/ and then click the “Join The Challenge” button. In the pop-up window, click the link that says “Already have an account? Sign In”. In the next window click the link that states, “Did you forget your username or password? Click here to retrieve it.” You will then be taken through the retrieval process. You can also contact HealthyWage support for further assistance at info@healthywage.com or (888) 636-3832.

How do you help me stay on track during the twelve-week contest?

The WW Challenge is based on team support and motivation, which provides accountability and success. To make it lots of fun, each week we provide you with tips and tricks to help you and your team stay on track. We also have fun games every few weeks!

Sign-up for WW any time during the challenge to unlock challenge features that non-members do not get! You'll get the extra help you need to reach your weight-loss goals, plus 24/7 expert chat support and access to digital tools along with additional content and tips for healthy living. Being a WW member is a great addition to joining the challenge.

Do I need to be part of a team?

Yes, this is a team-based weight loss challenge-we've found that having a team is a great way to stay motivated. You can have your coworkers on your team. If you don't have a complete team, don't worry-we will match you up with new friends when the contest starts.

Do I have to have a team of four to nine participants?

Yes, that's the fun of it! The minimum number of team members is four and the maximum is nine. When you register for the challenge you can either join an existing team, or you can be the Captain of your own team. Once you have reached your desired team size, mark your team as "Invite Only" to stop others from joining.

I formed a team; how do my coworkers join my team?

Ask them to visit the Challenge sign up page. After they register, they will then choose your team name from a list.

Do I need to send my coworkers an invitation through your website?

You can, but you don't have to. Just tell them the name of your team and let them know that they need to register online at the Challenge sign up page. After they register, they will see a page with a list of teams and will be able to choose your team from the list.

Is there a deadline for registering, adding teammates and weighing-in at the beginning of the challenge?

In order to give all participants the same amount of time to succeed and meet their individual goal, there is a five day window to weigh-in at the beginning of the challenge.

My company is participating. Do my teammates have to be coworkers?

Yes! Only U.S. LabCorp employees are eligible to participate, including U.S. team members at LabCorp subsidiaries. You will only be competing against other LabCorp employees.

What happens if I (or any of my teammates) separate from LabCorp?

As the services agreement is a relationship between the participant and HealthyWage, employment status will have no impact on your eligibility to participate in a challenge. If you (or any of your teammates) separate from LabCorp during the challenge you are able to continue participating.

Do I need to have my weight verified? What does that involve?

We want to keep the Challenge fair! We ask you to weigh in either by uploading a photo of your WW tracker or a video just twice: once at the beginning and once at the end of the program. Plus, if you weigh in weekly (no verification needed), you get additional ribbons. 

Where do I get my weight verified?

There are two easy ways:

1. Make a private weight verification video at home following these instructions.

2. Upload a photo of your WW tracker.

A member on my team does not have a starting verified weight, what do I do?

Teams are locked once the weight verification period closes, so make sure you are aware of the status of your teammates by going to the teammate section on your dashboard and clicking the ‘i’ icon. If you have questions about how to handle an unresponsive team member, please contact HealthyWage support at info@healthywage.com or (888) 636-3832.

How do you calculate a team's percentage weight loss?

We take the average of each team member's weight loss percentage. To calculate your individual weight loss percentage, take the number of pounds you have lost divided by your starting weight.

What happens if one of my team members doesn't get a final weigh-out?

If someone on your team doesn't get a weigh-out, that's okay-but we will count their weight loss as 0% for purpose of computing your team's average weight loss. But please note, all members must get an initial weigh-in.

Do you have any rules to prevent excessive, unhealthy weight loss?

Yes. In order to encourage healthy weight loss, we only count weight loss up to 16.59% per person. Any individual weight loss beyond 16.6% does not count for the challenge. So, the winning teams are the ones where each team member gets closest to the cap. Note: it is okay to lose more than 16.6%, (you won't be disqualified) but any extra weight you lose above 16.6% will not be counted toward your team's weight loss average for the challenge.

What are ribbons and how do I get them?

Ribbons are a fun way to keep track of your effort and achievements, and research shows that you're more likely to lose weight if you divide your goals into mini-goals. The Ribbons take this concept to another level by making the mini-goals social (people can see when you earn a Ribbon) and fun. You can earn Ribbons for taking certain actions and for achieving specific milestones throughout the challenge. Ribbons are not required, but they are important because they improve your odds of success. Other ways to collect ribbons are by being a Weight Watchers member or by completing individual mini-challenges (there are six in all). 

Will there be Mini-Challenges?

Yes! There will be six mini-challenges throughout the challenge. We told you this was going to be fun! In an effort to help motivate you in reaching your weight loss goals, we'll be introducing six fun and unique games that will not only be effective in keeping you on track, but will also add even more excitement to the challenge!

Can I participate if I am pregnant?

No. But you can sign up if you've recently had your baby, if your doctor says it's okay.

Can I participate if I am on weight loss pills or if I have had or am planning to have bariatric surgery?

You cannot participate if you are you planning to have bariatric surgery. If you're currently taking weight loss pills / supplements, please email HealthyWage at info@healthywage.com to confirm approval.

Can I participate if I have Type 2 Diabetes?

Yes, but please consult your doctor before participating in any type of weight loss or exercise activity. 

Do I have to live in the same city as my teammates?

No! You and your teammates can live in different parts of the country!

How do I know my payment information is secure?

HealthyWage is committed to protecting the security of your personal information, including payment information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, and disclosure. For example, all participant data is collected and transmitted over secured connections using 256-bit encryption. All pages on the HealthyWage website are served over SSL. All payment data is handled following rigorous Payment Card Industry (PCI) standards set by VISA, MasterCard, and American Express. We process payments via a highly reputable third-party payment processor and never store your sensitive payment information on our own system.

Will my winnings be taxed?

HealthyWage is required to report taxes for winnings over $600. If you are unsure of the tax procedure please consult a tax expert.

We Have a Strict No Refunds Policy

We believe strongly that an important part of the service we provide is a negative reinforcement that helps you avoid procrastinating and quitting, which would be undermined if you could simply change your mind or find an excuse to quit. Moreover, our pricing is based on actuarial models that assume no refunds. There are no exceptions except in rare, evidence-documented medical situations-email accounting@healthywage.com if that applies.

Will others see my weight information?

No. Your weight is private and not shared. No one else will see your actual weight. Only your percentage of weight loss will be visible to other participants.