Jackpot Challenge FAQ

(Updated 1/26/2015)

Contact us

For fastest response: email us at info@healthywage.com.
Gyms and HealthyWage members can call support at (888) 636-3832.
Our general fax number is: (651) 964-3499.


To see the rules for the Jackpot Challenge, go here.

Why should I join?

It works—and it's a lot of fun! Losing weight as a team means you keep on-track and encourage each other to reach your weight loss goals! There’s also the excitement of cash prizes for reaching achievable goals. If your team achieves 6% weight loss, you get an equal cut of the pot! Not to mention the health benefits! Participants in HealthyWage's contests have lost hundreds of thousands of pounds in the last few years. Teams are forming now! You must be associated with a participating employer.

Can my friends and family from outside work join in?

Sorry! The Kastle Systems jackpot is for employees only!

How does it work?

The Jackpot is all about teams striving to lose 6% of their body weight. Each team puts money into the pot, and at the end of the challenge that money (less 25% administration fee and any uncollected fee installments) is split among all successful members of those teams! The bigger the challenge, the bigger the pot!

When is it happening?

The company who has organized your Challenge has set the dates—please check the promotional email or poster, or the Challenge’s page on our website.

How much does it cost?

The entrance fee varies from employer to employer; the ordinary employee fee is $20/month for three months (or $60 all at once) for each member of your team. The entrance fee is used to fund the cash prize pot – the more players, the larger the prizes available!

Can I participate if I am located outside of the U.S?

HealthyWage is available to residents of the United States, United Kingdom, Canada, Mexico & throughout Latin America, Australia, and most of Europe and Asia. If you are participating through an employer, such as Halliburton, you are generally allowed to participate regardless of your location in the world. Unless you are participating through your employer, you may not participate if you are a resident of North Korea, Iran, Syria, Iraq, Saudi Arabia, Burma, Yemen, Afghanistan, Libya, Sudan and others.

How do you help me stay on track during the twelve week contest?

The Jackpot Challenge is based on team support and motivation, which provides accountability and success. To make it lots of fun, each week, we provide you with tips and tricks to help you and your team stay on track. We also have fun games every few weeks!

Do I need a team?

Yes, it's a team-based weight loss challenge—we've found that having a team is a great way to stay motivated. You can have your family, friends or co-workers on your team. If you don't have a complete team, don't worry—we will match you up with new friends when the contest starts (we make sure everyone is on a team).

I formed a team; how do my co-workers join my team?

Ask them to visit the Jackpot sign up page, as promoted on posters and/or emails in your organization. They'll need to use this link to take part. After they register, they will then choose your team from a list.

Is there a deadline for registering, adding teammates and weighing-in at the beginning of the contest?

No, but the longer you wait after the contest starts, the less time you'll have to lose weight!

Can I participate in the HealthyWager at the same time as the Jackpot?

Absolutely—that's a popular combination!

My company is participating. Do my teammates have to be co-workers?

Yes, the Kastle Systems Jackpot is for employees only.

Do I need to have my weight verified? What does that involve?

We want to keep the Jackpot fair!  We ask you to weigh in either by video or with a 3rd party verifier just twice: once at the beginning (anytime on or after the start date) and once at the end (within two weeks before, or on, the end date) of the program.

Where do I get my weight verified?

You have three options:

  1. It's easy to get verified at home by making a private weight verification video following these instructions
  2. You can get your weight verified at by any fitness profession (e.g., your health club), doctor or as part of your normal Weight Watchers weigh-in.  If you do not belong to Weight Watchers or a health club, many health clubs are willing to help out–be sure to call ahead.
  3. If you are competing as a corporate employee, your organization may be offering weigh-ins at work. We will automatically send you a list of weigh-in centers before the contest starts.

How do you calculate a team's percentage weight loss?

We take the average of each team member's weight loss percentage. To calculate your individual weight loss percentage, take the number of pounds you have lost divided by your starting weight.

What happens if one of my team members doesn't get a final weigh-out?

If someone on your team doesn't get a weigh-out, that's okay—we will count their weight loss as 0% for purposes of computing your team's average weight loss. But note that all members must get an initial weigh-in.

Do you have any rules to prevent excessive, unhealthy weight loss?

Yes. In order to encourage healthy weight loss, we only count weight loss up to 16.6% per person. Any individual weight loss beyond 16.6% does not count for the challenge. So, the winning team is the one where each team member gets closest to the cap. Note: it is OKAY to lose more than 16.6% (you won't be disqualified), but any extra weight you lose above 16.6% will not be counted toward your team's weight loss average for the challenge.

Ribbons are a fun way to keep track of your effort and achievement, and research shows that you're more likely to lose weight if you divide your goals into bite-size mini-goals. The ribbons take this concept to another level by making the mini-goals social (people can see when you earn a ribbon) and fun. You can earn ribbons for taking certain actions and for achieving certain milestones throughout the challenge. Ribbons are not required, but they are important because they improve your odds of success.

Is there any way to get a discount on my registration fee?

Your company may provide a discount on registration; some companies choose to cover part of the cost for employees who participate, just like Weight Watchers at Work. Ask your HR department if they are covering part of the cost for the HealthyWage program.

Can I participate if I am pregnant?

No. But you can sign up if you've recently had your baby, if your doctor says it's okay.

Can I participate if I am on weight loss pills or if I have had or am planning to have bariatric surgery?

Only with advanced doctor approval. Contact us to discuss this before signing up.

Do I have to live in the same city as my teammates?

No! You and your teammates can live in different parts of the country or even the world! You can get weighed-in at different gyms and/or doctors.

Do I have to get a membership or a personal trainer at the gym where I weigh-in?

No. You are under no obligation to any health club weigh-in station. While we encourage you to support our sponsors and partners, the weigh-ins are free and without obligation.

How do I know my payment information is secure?

HealthyWage is committed to protecting the security of your personal information, including payment information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, and disclosure. For example, all participant data is collected and transmitted over secured connections using 256-bit encryption. All pages on the HealthyWage website are served over SSL. All payment data is handled following rigorous Payment Card Industry (PCI) standards set by VISA, MasterCard, and American Express. We process payments via a highly reputable third-party payment processor and never store your sensitive payment information on our own system.

Can I get a refund once I start the program?

HealthyWage will only issue refunds before the start date of the challenge or in cases where medical issues or pregnancy prevent you from continuing the program.

Will others see my weight information?

No. No one else will see your actual weight (not even your employer). Only your percentage weight loss will be visible to other users.

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